Live chat, simplified
We built ChatPacket because every live chat tool we tried was either too complex, too expensive, or tried to be an entire helpdesk. We wanted something that just does chat, and does it really well.
The problem with support tools
Modern customer support platforms are bloated. They bundle email, phone, social media, knowledge bases, forums, chatbots, and live chat into a single product that takes weeks to set up and months to learn.
Most B2B teams only need one thing: a fast way to chat with customers on their website. But they end up paying for 15 features they never use, configuring workflows they do not need, and navigating interfaces designed for enterprise teams with dedicated admins.
Our approach
ChatPacket does one thing: live chat. We added AI suggestions because they genuinely make agents faster. We added analytics because you should know who is on your site. We added a help center because self-service reduces volume.
Everything else? We left it out on purpose. No email ticketing. No social media inboxes. No phone system. No chatbot builder. Just clean, fast, AI-assisted live chat for teams who talk to customers through their website.
What we believe
Simplicity over features
We intentionally leave out email ticketing, social media integrations, and phone systems. Live chat should be fast and focused, not a Swiss army knife that does everything poorly.
Conversations first
Every design decision starts with the conversation. If a feature does not make your next customer reply faster or better, it does not ship.
Transparent pricing
No per-seat pricing traps, no annual lock-in, no hidden fees. You pay for messages sent and AI tokens consumed. That is it.
Built for small teams
Enterprise support platforms are designed for 200-person support orgs. ChatPacket is built for the 2-20 person team that just wants to talk to their customers.