Reply faster with AI
Context-aware suggestions that understand the conversation, match your brand voice, and pull from your knowledge base.
We're seeing some latency issues with the widget on our checkout page. It takes about 3 seconds to load. Any suggestions?
Hi! The 3-second load time is likely due to the widget script being render-blocking. Here are a few quick fixes:
- Add the
asyncattribute to the script tag - Move the script tag to just before
</body> - Enable our CDN edge caching in your widget settings
This should bring load time down to under 500ms. Want me to walk you through the setup?
It reads the whole conversation
The AI does not just see the last message. It analyzes the full thread to understand context, intent, and urgency before generating a suggestion.
- Reads full conversation history for context
- Detects customer intent and urgency
- Generates relevant, complete responses
- Improves with each accepted suggestion
Trained on your help articles
The AI automatically searches your help center for relevant articles and weaves them into suggestions. Your agents get expert-level responses without memorizing every article.
- Automatically searches help center on each message
- Cites relevant articles in suggestions
- Links customers to self-service resources
- Gets smarter as you add more articles
Measure what works
Track AI suggestion acceptance rates across your team. Understand which types of suggestions agents find most helpful and refine your AI settings over time.
- Per-agent acceptance rate tracking
- Suggestion quality scoring
- Identify gaps in your help articles
- Tune tone and instructions from settings