Help Center

Answers before the question

A self-service knowledge base that reduces inbound chat volume by letting customers find answers on their own.

Articles

Write once, resolve forever

Create markdown-powered articles organized by category. Publish instantly or save as drafts. Every article you write is one fewer conversation your team has to handle.

  • Markdown editor for rich content
  • Organize with categories
  • Draft and published workflow
  • AI suggestions reference articles automatically
Getting Started with ChatPacket
Setup
Published2340 views
Widget Installation Guide
Setup
Published1856 views
Configuring AI Suggestions
Features
Published1204 views
Understanding Your Analytics
Features
Draft- views
Team Roles & Permissions
Admin
Published978 views
Self-Service

Integrated into the widget

Help articles appear directly in the chat widget. Visitors can search and browse before ever starting a conversation, reducing your team's workload.

  • Articles searchable from the chat widget
  • Visitors rate articles as helpful or not
  • Reduces inbound conversation volume
  • Works alongside live chat seamlessly
Help Center
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Getting Started
Widget Setup
AI Configuration
Insights

Know what customers need

Track article views and helpfulness ratings to understand which topics need better coverage. Find gaps in your documentation before they become support tickets.

  • View count per article
  • Helpfulness ratings from visitors
  • Identify top-performing articles
  • Find documentation gaps
Top Articles This Month
1
Widget Installation
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94%
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2
Getting Started
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91%
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3
AI Suggestions Setup
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Deflect tickets, empower customers

Build a knowledge base that works while your team sleeps.

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