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SC
Sarah Chen
Online
Today
SC

Hey, I had a question about the API rate limits. What's the max requests per minute on the Business plan?

10:24 AM

Hi Sarah! Great question. On the Business plan, you get 1,000 requests/min with burst support up to 2,000. Want me to send over the full API docs?

10:25 AM
AI Suggestion

I can also share our rate limiting best practices guide that covers retry strategies and caching...

Type a message...
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SC
Sarah Chen
Support Lead
8 active
MJ
Mike Johnson
Agent
5 active
AR
Alex Rivera
Agent
3 active
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I've forwarded this to the engineering team. Should have an update by tomorrow.

You · 2:34 PM
Private Note

This is a known issue in v2.3. Bug ticket is LIVE-421. Engineering expects a fix by Friday.

You · 2:35 PM
SC

Thanks for looking into it! I'll check back tomorrow.

Sarah · 2:36 PM
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/greeting
Welcome message

Hi! Thanks for reaching out. How can I help you today?

/pricing
Pricing info

Great question! Our Business plan starts at $10/month with 1,000 messages included...

/hours
Business hours

Our support team is available Monday-Friday, 9am-6pm EST. Outside of those hours...

/resolve
Resolution follow-up

Glad we could help! If you run into anything else, don't hesitate to reach out.

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